Meet our Customer Care Team!
Feel like you’ve hit a snag making changes to something or just need help setting up your emails? Just give us a call. Interacting with our friendly staff will make your experience maintaining each aspect of your online presence a pleasurable one. Let us introduce you to our tech support team and exactly what they do!
Our technical support department is a highly trained staff of representatives standing by 24 hours a day to speak or chat with you about how to manage the backend administration for your website. We offer multi-lingual support in English, Spanish, and Chinese (Mandarin & Cantonese) to ensure our staff is able to assist you. Accessing technical support is simple and we offer a variety of means to match your busy schedule. If you have a free moment you can always give us a call at the numbers below. Too busy to place a call and just have a simple question? Click on Live Chat Support to access one of our technicians 24/7 without the distraction of a phone. Ready to take a break, and want to have us research your problem and email you a solution? You can use the Contact us link, or the firstname.lastname@example.org email address to have us contact you within 24 hours with an answer to your problem. Finally if you know when you will be free you can schedule us to call you to help with anything you need. The form at http://www.learnmoreaboutmymasite.com/ allows you to schedule a date and time where we will call you directly. Getting the help you need, when you need it, is always at your fingertips.
Some of the many areas we can assist you with include setting up your shopping cart with products so you can sell online using our secure checkout process, managing your newsletters and email campaigns for weekly specials you might want to blast out to your client base, offering coupons or free shipping to your loyal customers, selecting which payment options you might want to use, how to edit pages or upload images, down to how you can tie your merchant account to your website so purchases can be wired directly to your bank! We here at maWebcenters work hard to deliver cutting edge solutions and love nothing more than to teach you the ins and outs of what we have come to master throughout the 20+ years of being in the website business.
This robust toolset is the same set of tools our Design Center uses to build every single website we create, and is designed to be easy to use for day to day management but still powerful enough to make almost anything you could desire possible. Our staff is a teaching resource that will assist you with all areas of our system. Whether you are creating a website for the first time or if you have been making your own changes for years – our team will be able to easily guide you through how to use each and every tool that we offer with our maintenance and management package. Don’t worry if your questions are extensive, our customer care team will spend 5 minutes or 5 hours on the phone with you to bring resolution to whatever issues you may be having with your website. That’s right, we don’t force our customers off the phone from our agents and require you to call back or wait for a call from another team that is usually off-shore. All of our support is based here in Las Vegas, NV USA and we’ll patiently take our time walking you through any issues you may be having with your website.
Our goal is to make each of you a webmaster in no time! With our easy WYSIWYG editing tools, we make sure that anyone stepping into this for the first time will not be intimidated by making any of these changes to their own website. We’ll teach something new to anyone ready to take the next step with their business. So contact us anytime, if you want to “Learn how to fish” or you can even get one of our managed packages, if you would rather our team handle your site updates for you.
If you have a question contact us any time, we are happy to assist you.
- USA/Canada: 866-WEB-HELP (866-932-4357)
- Australia: 1-800-649-581
- Taiwan: 02-2162-6349
- Hong Kong: 3071-5081
- United Kingdom: 0800-587-1132
- Ireland: 1800-778-459
- Mexico: 01-800-099-0745
- Spain: 900-838-610
- Singapore: +65-31587426